Privacy policy

 

Last updated: May 13, 2026

1. Introduction Soul Food Ventures ("we", "us", "our") operates soulfoods.ca. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect When you place an order or interact with our website, we may collect:

  • Contact information — name, email address, phone number
  • Shipping information — delivery address
  • Payment information — processed securely through our payment provider; we do not store card details
  • Usage data — pages visited, browser type, IP address, referring URLs (collected via cookies and analytics tools)

3. How We Use Your Information We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website and product offerings
  • Send marketing emails if you have opted in (you can unsubscribe at any time)

4. Sharing Your Information We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Payment processors — to securely handle transactions
  • Shipping carriers — to deliver your order
  • Email and marketing platforms — to send communications you have consented to
  • Analytics providers — to understand website usage

All third parties are required to handle your data securely and only for the purposes we specify.

5. Cookies Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 7 years for accounting and legal purposes.

7. Your Rights As a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent for marketing communications at any time
  • Request deletion of your data, subject to legal obligations

To exercise any of these rights, contact us at customercare@soulfoods.ca.

8. Security We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption for all data transmitted during checkout.

9. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact For any privacy-related questions or concerns, contact us at: Soul Food Ventures Surrey, British Columbia, Canada customercare@soulfoods.ca